FAQ

Contact me:

Contact me via email:

mesi@shelights.no

Organization number: 927892030MVA

How the products are made:

My products are made in my home workshop in Ljan, Oslo. I melt wax, then add the desired fragrances/essential oils. At a certain temperature, I pour the mixture into the containers. Then I wait a couple of hours for it to solidify, then I up to 2 days before selling it. See behind the scenes videos here: Shelights Instagram

Shipping:

I offer free shipping over 700 kr. I use Helt Hjem and Posten for sending packages. Once I sent the package, you will get notified by Helt Hjem or Posten. Shipping costs 79 kr for orders below 700 kr in Norway. For international orders, shipping costs 400 kr, and is free for orders over 2000 kr.

I ship packages for Ljan, Oslo. Packages are sent within 5 weekdays. Larger orders can take longer time.

Sales tax:

All our prices contain 25% sales tax (MVA).

Return policy:

If you are not satisfied with the products, or they are damaged in some way, send an email to mesi@shelights.no. 

The buyer has a right to return the products, but return costs are on the buyer. If you wish to return, you need to return within 14 days. Only unopened and unused products can be returned. Please remember to add your name or order number on the package when returning. It can take up to 14 days after returning, for the money to arrive to the buyer's bank account.

If the buyer is unable to pick their package up or recieve it, the package will automatically be returned to me. I need to charge an administration fee of 200 kr per package for unwanted packages.